Complaints

Though we work hard to ensure that we provide the best service possible, we realise that sometimes things can go wrong. If  you have a complaint about any aspect of our service you can either call us on:

Waterline: 0845 744 0088
Typetalk for customers with hearing difficulties: 0800 0515 446
(Calls are charged at local rate 24 hours a day, 7 days a week.)

Alternatively you can email us at: waterline@niwater.com