Last updated: 19 August 2025 18:50 | Estimated restoration time: 19 August 2025 15:00

NI Water engineers have been dispatched to a burst pipe in your area.

Customers may experience a loss of water supply or a drop in pressure when the work is being carried out. We are working to fix the problem as soon as possible.

Discoloured water can occur when the mains are disturbed. This can happen when there has been an interruption to supply following a burst main and the operational activity associated with the repair. The discolouration will be short-lived, and running the tap for a while should help clear it from the system.

All water is disinfected to ensure it is safe to drink. Following operational activity, the level of chlorine in the water supply may be boosted temporarily. The amount of chlorine is carefully controlled and monitored at our treatment works and strategic points in the distribution system.

Water quality samples are taken following burst mains repairs to ensure that a satisfactory water supply is restored to customers

If you need further help or advice, please contact us on 03457 440088 and one of our team will be here to help, 24 hours a day.

For further information about water quality issues please contact us on 03457 44 00 88 and one of our team will be here to help, 24 hours a day.

Postcode areas potentially affected:
BT449EA, BT449EB, BT537DX, BT537DY, BT537JW

Last updated: 19 August 2025 18:50 | Estimated restoration time: 19 August 2025 17:00

Supply has been restored in your area.

Sometimes following repair work your water may become discoloured, due to air entering the network. This is normally only temporary and will disappear after a short time. This water is still safe for consumption.

If you are still experiencing issues for more than 24 hours, please speak to one of our agents via Web Chat.

You can remedy this by filling a glass of water and letting it sit. You should see the air clear from the bottom up, as the bubbles rise to the surface.

If you need further help or advice, please contact us on 03457 440088 and one of our team will be here to help, 24 hours a day.

Postcode areas potentially affected:
BT701RW, BT701TA, BT703NG, BT703NJ, BT703NQ

Last updated: 19 August 2025 18:50 | Estimated restoration time: 19 August 2025 15:00

Supply has been restored in your area.

Sometimes following repair work your water may become discoloured, due to air entering the network. This is normally only temporary and will disappear after a short time. This water is still safe for consumption.

If you are still experiencing issues for more than 24 hours, please speak to one of our agents via Web Chat.

You can remedy this by filling a glass of water and letting it sit. You should see the air clear from the bottom up, as the bubbles rise to the surface.

If you need further help or advice, please contact us on 03457 440088 and one of our team will be here to help, 24 hours a day.

Postcode areas potentially affected:
BT399SZ, BT399TA

Last updated: 19 August 2025 18:50 | Estimated restoration time: 19 August 2025 16:00

Supply has been restored in your area.

Sometimes following repair work your water may become discoloured, due to air entering the network. This is normally only temporary and will disappear after a short time. This water is still safe for consumption.

If you are still experiencing issues for more than 24 hours, please speak to one of our agents via Web Chat.

You can remedy this by filling a glass of water and letting it sit. You should see the air clear from the bottom up, as the bubbles rise to the surface.

If you need further help or advice, please contact us on 03457 440088 and one of our team will be here to help, 24 hours a day.

Postcode areas potentially affected:
BT472SG, BT472SJ, BT472SL, BT472SN, BT472SQ, BT472SW, BT473UT, BT820BS, BT820BZ, BT820DA, BT820DB, BT820DD, BT820DE, BT820DQ, BT820FD, BT820LH, BT820LJ, BT820LL, BT820LN, BT820LP, BT820LQ, BT820LR, BT820LT, BT820LW, BT820LX, BT820NU, BT820NX

Last updated: 19 August 2025 18:50 | Estimated restoration time: 19 August 2025 21:00

NI Water are aware of a loss of supply in your area.

Customers may experience a loss of water supply or a drop in pressure when the work is being carried out. We are working to fix the problem as soon as possible.

Discoloured water can occur when the mains are disturbed. This can happen when there has been an interruption to supply following a burst main and the operational activity associated with the repair.

All water is disinfected to ensure it is safe to drink. Following operational activity, the level of chlorine in the water supply may be boosted temporarily. The amount of chlorine is carefully controlled and monitored at our treatment works and strategic points in the distribution system.

Water quality samples are taken following burst mains repairs to ensure that a satisfactory water supply is restored to customers

If you need further help or advice, please contact us on 03457 440088 and one of our team will be here to help, 24 hours a day.

Postcode areas potentially affected:
BT205PX