Frozen pipes can cause major disruption to you and your home. You could find yourself without water, being forced to brave the cold because your central heating stops working or having to deal with an expensive clean up operation if your water pipes burst.

However, you can take steps to minimise the risks. We have pulled together some useful information to help you prepare your home for the winter weather including:

• Four short videos which give advice on how to locate your stop valve, insulation, and what to do if a pipe freezes or pipe bursts.
• Guidance on pipework responsibilities
• Free Stop Valve Tag
• Winter Advice for Farmers
• Advice for Business Customers
• Simple ways to protect your pipes

Don't Wait. Insulate. TV Advert

Insulation Advice Video

The video below offers some advice on insulation in your home or business premises

1. Insulating your loft - or topping up any insulation you already have - will help to heat your home more efficiently, save energy and reduce your energy bills.
2. Easy steps you can take to help prevent pipes freezing in winter are insulating the water pipes and the water tank. If you have toilet cisterns, water tanks or pipes in exposed places or unheated out-buildings, make sure you insulate them. Better still, if not in use, drain them for winter.

Additional Campaign Information

Please click on the links below to find out more about the Don’t Wait. Insulate. Campaign

• Radio Advert
• Simple Ways to Protect your pipes Leaflet (NI Water wish to confirm that the number for waterline is 08457 440088 as stated on the back cover of the leaflet circulated to homes. Unfortunately due to a printing error a digit is missing from the number carried on the inside of the leaflet. This error has been corrected.)

Get more information

For further information click on the useful links on the top right hand side of this page to view/download our winter materials. Alternatively you can contact us if you have further questions

Email: waterline@niwater.com
Phone: 08457 440088
Text Phone: 08457 023206

Warm Homes Scheme

There is advice and assistance available to householders to help them make their homes warmer. To find out more about what grants may be available, you can speak to an energy advisor at the Energy Saving Trust on 0800 512012.

The Department for Social Development’s Warm Homes scheme is available for people who receive certain benefits and own or rent their home from a private landlord.

For more information on grants available, please visit http://www.warm-homes.com/ or call 0800 988 0559.