Metered

Many business customers will be billed monthly. If we are unable to read the meter because we cannot gain access or you do not reply to our request for a reading, we will estimate your consumption for the respective period and calculate your bill based on this estimate.

If we send you an estimated bill but you prefer to be billed on an actual reading, you can arrange for a suitable time for us to visit and read your meter. You can call us on 0845 877 0030 to arrange an appointment.

We aim to schedule an appointment within 10 days of your request. Alternatively, you can read the meter yourself and let us know the actual consumption by telephoning our meter reading message line on 0845 877 0030. This meter reading will also be used to calculate the charges for the disposal and treatment of your waste water. A new bill will be issued to you based on the reading you provide.

Where we are repeatedly declined access to reading the meter, we reserve the right to move such customers back to charging on an unmetered basis.
The charges are payable in arrears and, unless you have agreed a different payment arrangement with us, they are payable within 14 days of a bill being issued. Details of when an individual meter is due to be read will be sent to you at the time you have a water meter installed or move to a metered property.


Payment options
To make it easier to pay your bill, we offer a range of payment options, including:

• Direct Debit – this is the quickest and easiest way to pay your bill. We offer a number of payment options for customers measured and unmeasured charges. You can chose to either set up an automatic annual payment from your account or you may prefer to spread the cost of your bill by arranging a monthly payment plan. To set up a Direct Debit or pay apply for a Direct Debit online, contact us on 0845 877 0030.

• The Web – online payments are a secure and convenient way of paying your water bills by debit or credit card,  24 hours a day. To register for online payments you will need to register first by calling 0845 877 0030.

• At any bank or building society – please take your bill or payment slip with either cash, cheque or postal order crossed and made payable to NI water Ltd. This service is free at any branch of your own bank. Other banks may charge for this service. If you pay by telephone or internet banking your bank may charge you.

• At a Post Office – please fill in the payment slip and take the complete bill, with your payment in cash, to any post office. If paying by cheque, you will need to make cheques payable to ‘Post Office Ltd’ and you will be charged by the Post Office for this service.  Payments made at Post Offices may take 7 to 14 days to reach us.  Please allow for this when making your payment.

• By cash – payments can be made free of charge at your nearest PayPoint outlet. If you wish to spread the cost, we may be able to arrange a monthly payment plan. Simply register for a Payment Card by calling 0845 8770030.

• By post – send a cheque made payable to Northern Ireland Water Ltd to: Northern Ireland Water, PO Box 1023, Belfast BT1 9DG. Please write your customer reference number and postcode on the back of your cheque or Postal Order and enclose your payment slip with it.

• The Web – online payments are a secure and convenient way of paying your water bills by debit and credit card, 24 hours a day. Click here to register for online payments first or by calling 0845 8770030.

• By phone – you can also pay by debit or credit card by phoning us on 0845 8770030. You will need to quote your customer reference number.

Please note: Should your cheque or Direct Debit payments be returned as unpaid by your Bank, a fee may be added to your water account to cover our administration costs.

If you want to spread the cost, you should pay by Direct Debit or Northern Ireland Water Payment card.

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