Vision & Values

We provide essential services for our customers throughout Northern Ireland and contribute to the health and wellbeing of the whole community. We are also passionate about protecting our local environment. In doing so, we have set ourselves a clear and ambitious vision. We know where we want to go and we know what we have to do to get there.

NIW's vision for the period to 2014 is:

"Working as one team we will become the number one utility company in the UK by 2014.

We will achieve this by :

• providing great customer service we can measure
• creating a great place to work for our people
• playing our full part in improving the future health, wellbeing and environment of Northern Ireland."

Experience from the GB water industry has demonstrated that significant progress can be made quickly. However, putting in place robust and lasting improvements across the business takes time. The GB industry has already had 17 years of development (and over £50bn of investment). NIW has set itself the challenging aim of matching or exceeding the performance levels of similar GB water companies by 2014.