Annual Report & Accounts 2017/18

2 NI Water Annual Report and Accounts 2017/18 About this report This report aims to tell the story of how NI Water provides the water for life we all rely on to thrive. We have made a number of changes to this year’s report, which we hope will help you understand how we create long term sustainable value. For example, we have included the following: • new infographics to explain how we engage with our stakeholders and report what is most important to them (pages 16 and 17); • new layout for our customer promise section and more images to demonstrate the value we are creating (pages 20 to 52); and • an overview of our new approach to integrating risk and resilience (page 53). Tell us what you think of our report We hope that this report will be of use to all our stakeholders and would welcome feedback to develop our future reporting. Please direct any feedback to the Business Reporting Manager, Finance and Regulation Directorate. Our contact details are on the back cover of this report. Cautionary note This document contains links to other websites. Any information contained on these websites has not been subject to audit. Refer to the Independent Auditors’ Report on page 153 for details on which areas of this report have been subject to audit.