Annual Report & Accounts 2017/18

NI Water Annual Report and Accounts 2017/18 48 Strategic Report ST1 ST2 ST5 ST6 SO1 SO3 Page 54 Read more about strategic threats and opportunities. Value for money We seek to give you value for money 2018/19 non-domestic bills increased by less than inflation 1. Watching the pennies First innovation event run in Northern Ireland for the water sector 2. Brainpower Moving to a more collaborative approach with our supply chain Getting closer 3. Levels of service to our customers Unit of measurement Customer promise Target 2017/18 Actual 2017/18 Pass / Fail Target 2018/19 Overall performance assessment score Number 224 236 227 Strategic threats/opportunities Strategic performance indicator Our best ever score