Northern Ireland Water Annual Report & Accounts 2018/19

NI Water Annual Report and Accounts 2018/19 NI Water Annual Report and Accounts 2018/19 2 3 Welcome 5 Changing how we all think about water 7 About NI Water 8 How we create value 10 Business performance 12 External environment 14 Listening to you 16 Business strategy 18 Delivering our customer promises 19 Risk and resilience 53 Strategic threats and opportunities 54 Our finances explained 62 Financial performance 64 Corporate governance 70 Directors’ report 79 Directors’ remuneration report 82 Statement of Directors’ responsibilities 87 Statutory accounts 88 Independent auditors’ report 162 Contents Strategic report Governance Statutory accounts About this report This report aims to tell the story of how NI Water provides the water for life we all rely on to thrive. Tell us what you think of our report We hope that this report will be of use to all our stakeholders and would welcome feedback to develop our future reporting. Please direct any feedback to the Business Reporting Manager, Finance and Regulation Directorate. Our contact details are on the back cover of this report. Cautionary note This document contains links to other websites. Any information contained on these websites has not been subject to audit. Refer to the Independent Auditors’ Report on page 162 for details on which areas of this report have been subject to audit. Northern Ireland Water is a trademark of Northern Ireland Water Limited, incorporated in Northern Ireland, Registered Number NI054463. © Northern Ireland Water Limited copyright 2019. This information is licensed under the Open Government Licence v3.0. To view this licence visit: www.nationalarchives. gov.uk/doc/open-government-licence/version/3/ Any enquiries regarding this publication should be addressed to the Business Reporting Manager using the contact details on the back cover of this report. We would like to acknowledge particular thanks to Michael Cooper Photography who supplied the majority of images used in our report.