Annual Report

About NI Water

It costs around £680m each year to deliver water services in Northern Ireland. Thousands of assets at a value of around £3bn, are operated and maintained to provide these services. This includes over 43,000km of water mains and sewers - one and a half times longer than Northern Ireland’s entire road network and long enough to circle planet earth.

Annual Report
Welcome

Welcome

Every aspect of life in Northern Ireland relies on the services we deliver. Our business is essential to support a healthy and thriving population, a growing economy, and a flourishing natural environment. Our focus is delivering high quality drinking water and recycling wastewater safely to the environment today and tomorrow.



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Business Performance

Business performance

We have completed the second year of this six-year PC21 Business Plan (2021-27), which sets out the step change in investment required to address the most critical needs and enable Northern Ireland to thrive from its water and sewerage infrastructure. This plan also sets out the performance improvements we are committing to deliver for our customers and continuing to drive efficiency and innovation.


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Delivering our strategic priorities

Less drinking water
customer

Customer

Delivering an exceptional customer experience

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water

Water

Delivering great tasting, clean and safe water to meet customer need

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economy

Economy

Efficiently delivering infrastructure to underpin sustainable growth

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nature

Nature

Protecting and enhancing the natural environment

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people

People

Providing a great place to work

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