Schools and the community

Customer care register

NI Water provides essential services for all our customers throughout Northern Ireland.

We offer a range of free additional services if you are an older consumer, have a serious medical condition or need extra help for any other reason.

You need to join our Customer Care Register to get the extra free services you or anyone in your household would like to receive.

Doorstep Service

If you have a hearing difficulty we will knock the door louder and speak clearly when we call with you. If you have a mobility problem we will allow more time for you to answer the door.

Password scheme

You can ask for a password to help you identify our staff. Please arrange a password with us. Our staff will always use this password when they visit you.

If someone claims to work for us but does not know your password, do not let them in.

Instead, please get in touch with us and we will check to see if the caller really works for us.

Carers Contact Service

You can name a carer or relative who:

can contact us on your behalf
we can contact if we need to reach you at anytime
we can post information directly to

Special Advice

We will try our best to resolve any concerns you may have by phone. If we can't we will arrange an appointment to visit you at your home.

Information leaflets

All of our information leaflets and letters are available:

in Braille;
in large print; and
on CD and audio tape.

Registration

To register for this service please fill in the form below. Alternatively, telephone Waterline on 03457 440088. Customers with hearing difficulties can use Typetalk through Waterline.

CCR Registration

Full Name*

Address*

Postcode*

Telephone Number*

Registration Reason (Mark as appropriate - multiple selections are permitted)

Regisration Reason (Mark as appropriate - multiple selections are permitted)

Nominated Contacts & Password (Optional)

Nominee Name:

Nominee Telephone Number:

Password:

In order to be registered on the Customer Care Register (CCR), you must provide NIW with personal information which we need to administer this prioritised service. Any information you provide to us about your health is termed “special category” (sensitive) information and requires extra protection. As the Controller of the personal information we hold about you (including special category data) under the data protection legislation NIW must have a valid lawful basis or bases for processing. NIW’s lawful bases for processing your Customer Care Register personal information are with your explicit consent, or to protect someone’s vital interest.

NIW’s Privacy Notice details how the Company lawfully processes customer data, including customer care data and you can withdraw your consent to the use of your CCR personal data for this purpose at any time. If you no longer feel you need to be on the Register, simply call us and we will remove your details.

I consent to the use of my personal data for this purpose stated above

Submit

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