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Improvement in Water Supply to Customers

21 January 2015 15:24

NI Water can confirm an ongoing improvement in the water supply situation today, with all water treatment works now back in service, and associated downstream Service Reservoirs are recovering. It may take time in some cases for the system to fully recharge and all customer supplies to be restored to normal. Airlocks may also cause some difficulties in the system; this will impact on restoration times in a small number of cases.
Approximately 400 properties currently remain without a water supply, and we are working to restore these as quickly as possible.

Areas still affected include:

  • West Tyrone: Killeter and surrounding rural districts.

Static tanks have been deployed in the above areas.

NI Water continues to work to minimise disruption to customers’ supplies and where appropriate, will be providing alternative supplies. The location of the alternative water supplies (water from plastic tanks) will be available via the postcode search on or by contacting us on 08457 440088. Customers will need to bring their own containers to collect water from the tanks. Customers should boil the water before use.   

NI Water fully recognises this is a frustrating experience for our customers, and can assure them we are doing everything possible to restore water supplies. NI Water would like to once again thank our customers for their continued patience whilst this problem is being resolved.

We welcome this afternoon’s announcement from the Water Group of Trade Unions suspending industrial action.  Our continued focus now is working with our staff to restore supply to all customers as a matter of priority.

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