Northern Ireland Water - Our Draft Strategy 2021-2046

How we do business We are committed to the highest standards of behaviour in how we do business. Our values provide the cultural framework to support achievement of our purpose and vision, and we encourage our employees to live these values. Our values are at the heart of our decision making and underpin everything we do. They centre around a more sustainable way of doing business by putting back more to society, the economy and the natural environment than we take out. Customer We put our customers right at the heart of everything we do We foster a culture of innovation and strive to deliver world-class performance We build trust by operating ethically and holding ourselves accountable We deliver our services in a responsible and environmentally sustainable manner Excellence We value people for who they are and the ideas and contribution they bring Respect Sustainability Integrity The world in which we operate Our global world We live in a resource constrained world and have a responsibility to ensure that our planet earth is sustainable for those who come after us. The United Nations has developed 17 goals to deliver a more sustainable world by 2030 and we are proud to play our part in supporting delivery of at least 12 of these goals: 40 41 Putting back more than we take out