Bogus callers
If we’re carrying out repair or maintenance work, our employees may need access to your property. For your own safety, always ask for proof of identification. All our staff carry identity cards with their photograph on.
Education and the Community
Community
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Customer care register
NI Water provides essential services for all our customers throughout Northern Ireland.
You need to join our Customer Care Register to get the extra free services you or anyone in your household would like to receive.
Access for recreation
Our Education Department is staffed by qualified personnel and offers, free of change, programmes tailored to the NI curriculum.
You can visit us at the following venues:
- Silent Valley
- Heritage Watewater Centre
- Water Treatment Plant Visits
Working in our communities
Whether you would like advice on how as a community, you can be more wise or simply want to learn where your water comes from, how we treat it and get it to you, or what happens once you flush the chain or empty the sink, we can help.
Related information
- Customer Care Register Download PDF - 551kB