General Queries
Developer Services Team
Northern Ireland Water
Ballykeel Office
188 Larne Road
Ballykeel
Ballymena
Co Antrim
BT42 3HA
Telephone: 03457 440088
Email: developerservices[AT]niwater[DOT]com
Application Process
All Applications, except those relating to New Connections should be emailed to developerservices[AT]niwater[DOT]com. For New Connections, customers are asked to email applications to Waterline (waterline[AT]niwater[DOT]com)
Contacts and Escalation Procedure
Step 1
Contact Technical Advisor (if known) by telephone on 03457440088 or dedicated Developers Services email (developerservices[AT]niwater[DOT]com)
Step 2
Contact the relevant Team Lead:
PRE DEVELOPMENT
Enabling Team
Services: PDE’s and off site requisitions
Lead: Gary Warwick
Email: PreDevelopmentEnquiry[AT]niwater[DOT]com
Development Solutions Team
Services: Impact Assessments (Water & WW)
Lead: Rhonda Hanson
Email: ImpactAssessments[AT]niwater[DOT]com
Infrastructure Planning Team
Services: All Planning Applications & Property Certificates
Lead: Rachel Moffitt
Email: InfrastructurePlanning[AT]niwater[DOT]com
CONNECTIONS
Connections Approval Team
Services: All Water & Sewer Connections
Lead: Nigel McDowell
Email: NewConnections[AT]niwater[DOT]com
Internal Watermain Reqn Team
Services: Internal Watermain Reqn design and construction and connection, Water Main Diversions
Leads:
East - Noel Poots
West - Turlough McGeown
Email: DeveloperServices[AT]niwater[DOT]com
ADOPTIONS
Servicing Team
Services: General Application queries (including Odour Assessment Queries) - Standpipes. Record Requests, Digital & Admin
Lead:David Hart
Email: DeveloperServices[AT]niwater[DOT]com
Wastewater Approvals Team
Services: Art 161's, Sewer Diversions & Build Over Sewers
Leads:
East - Susan Taylor
West - Colin Tait
Email: DeveloperServices[AT]niwater[DOT]com
Step 3
Contact the Customer engagement lead:
Customer Engagement Leads
Services: Escalated Queries
Lead: Ryan Watty
Email: CustomerEngagementLeads[AT]niwater[DOT]com