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Developer Services Contacts and Escalation Procedure

General Queries

Developer Services Team
Northern Ireland Water
Ballykeel Office
188 Larne Road
Co Antrim
BT42 3HA

Telephone: 03457 440088

Email: developerservices[AT]niwater[DOT]com

Application Process

All Applications, except those relating to New Connections should be emailed to developerservices[AT]niwater[DOT]com. For New Connections, customers are asked to email applications to Waterline (waterline[AT]niwater[DOT]com)

Contacts and Escalation Procedure

Step 1

Contact Technical Advisor (if known) by telephone on 03457440088 or dedicated Developers Services email (developerservices[AT]niwater[DOT]com)

Step 2

Contact the relevant Team Lead:


Enabling Team
Services: PDE’s and off site requisitions
Lead: Gary Warwick
Email: PreDevelopmentEnquiry[AT]niwater[DOT]com

Development Solutions Team
Services: Impact Assessments (Water & WW)
Lead: Rhonda Hanson
Email: ImpactAssessments[AT]niwater[DOT]com

Infrastructure Planning Team
Services: All Planning Applications & Property Certificates
Lead: Rachel Moffitt
Email: InfrastructurePlanning[AT]niwater[DOT]com


Connections Approval Team
Services: All Water & Sewer Connections
Lead: Nigel McDowell
Email: NewConnections[AT]niwater[DOT]com

Internal Watermain Reqn Team
Services: Internal Watermain Reqn design and construction and connection, Water Main Diversions
East - Noel Poots
West - Turlough McGeown
Email: DeveloperServices[AT]niwater[DOT]com


Servicing Team
Services: General Application queries (including Odour Assessment Queries) - Standpipes. Record Requests, Digital & Admin
Lead:David Hart
Email: DeveloperServices[AT]niwater[DOT]com

Wastewater Approvals Team
Services: Art 161's, Sewer Diversions & Build Over Sewers
East - Susan Taylor
West - Colin Tait
Email: DeveloperServices[AT]niwater[DOT]com

Step 3

Contact the Customer engagement lead:

Customer Engagement Leads
Services: Escalated Queries
Lead: Ryan Watty
Email: CustomerEngagementLeads[AT]niwater[DOT]com

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