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Leak Allowance Application Form

Before You Complete This Form

To help us process your application efficiently, please ensure you have the following ready:


1. Leak Repairs
All leaks on private pipework must be located and fully repaired before submitting this form.


2. Meter Readings
Take two readings from your water meter at least one week apart, after all repairs have been completed. We only require the black dials on your meter, the red dials can be ignored. This will help us confirm that your consumption has returned to expected levels. The location of your meter is described on the second page of your bill at the top right.


3. Hand-Drawn Diagram
Sketch the layout of your pipework on a blank page or notepad, showing:
o Pipework layout and direction of the flow of water
o Location of the leak
o Water meter
o All domestic and non-domestic elements on the supply clearly labelled


Then take a photo of the sketch to upload it with your application. (An example diagram is included on the form for reference).


4. Contact Details
Provide a valid email address so NI Water can respond to your application.


5. Response Time

Once your completed form is submitted, NI Water will aim to respond within 5 working days. 

Customer details

About the leak

Was the leak on underground pipework?
Did the leak water return to the public sewer?

Meter readings

So that we can be content that your consumption has returned to expected levels, please provide TWO readings (ignoring any red dials) taken after repairs and at least ONE WEEK apart. Numbers on dial show the amount of water used in cubic meters (m3).
If you're unsure where your meter is, please check the second page of your bill for a detailed description of its location.

Please select as applicable: *
Please select as applicable: * Your bill will list sewerage volumetric and standing charges if you are connected to the public sewer.

Diagram of pipework

So that we may establish your eligibility for a leak allowance, NI Water requires a diagram of your private pipework after the meter. This diagram must include all domestic and non-domestic elements on your supply, with each building clearly labelled. The flow of water on the pipework and the location of all repaired leaks must be clearly shown. The diagram does not need to be to scale and can be hand-drawn.

Please click here for a sample diagram.

Please use the area below to provide any additional information regarding the leak, such as reasons for delay in repair, which you believe to be relevant to your application.

Declaration

The lawful basis for processing the personal information you provide is Article 6(1)(e): processing is necessary in the exercise of official authority vested in the controller. NI Water will confirm receipt of your leak allowance request by email if you have provided your email address. In some cases, we may need to contact you thereafter to obtain further information. We will use the contact information you have provided on the form to do so.

To find out more about how NI Water will lawfully use your personal data, please read our online Privacy Notice.

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