Hi there,

Thanks for sending us your Leak Allowance application. We’ve got it and will pass it to one of our Billing Team members to review. You’ll hear back from us within 5 working days.

If your form includes a complaint, we’ll send it to our Complaints Team instead for a full investigation, and you’ll get a response within 10 working days.

Got an outstanding bill? Don’t worry - we’ll put a temporary hold on your account so you won’t get reminders while we look into this. If any reminders slip through, just ignore them. Sorry for any hassle this might cause.

Need to talk to us urgently? Just click the live chat widget on our webpage and one of our dedicated live chat agents will be more than happy to assist you from 8am until 11pm! www.niwater.com

Thanks for getting in touch with Northern Ireland Water - we appreciate your patience!