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Water Droplet

Customer Advice- Water Supply

27 December 2009 19:20
Water supply to a number of areas across Northern Ireland continues to be affected by the recent sub-zero temperatures which have caused a significant number of bursts within customers’ homes and which have also affected parts of the watermain network. The areas currently experiencing difficulties with their supply include Omagh, Ballymoney, Claudy, Dungannon, Dungiven and Limavady.



Due to the significant number of bursts within private properties, the NI Water supply network is currently experiencing unprecedented demand as water continues to run within these premises. NI Water is asking all keyholders to check their premises for leaks and bursts and to take immediate action to repair them.



A major incident team has been set up in NI Water’s head office to co-ordinate response teams across the province and work is ongoing to find and repair burst watermains.



A spokesperson for NI Water commented, “We are grateful to customers for their continued patience while we try to restore supplies across Northern Ireland and we apologise to customers for any inconvenience. All that can be done in the current weather conditions is being done.”



To help NI Water restore supplies as soon as possible, customers are asked to act on the following advice:



Customers should not run taps unnecessarily. A running tap can loose 3,000 gallons per day which is increasing demand unnecessarily on the network and may cause some properties to lose supply
If you do experience a burst on your property, please turn water off immediately at the stop valve and take action to have the burst repaired
Protect your pipes- place a small heater near pipes which are liable to freeze and open your loft to allow warm air to circulate


Customers are also asked to help identify burst watermains across the province. If you notice any bursts or ‘runs of water’ please report these immediately to NI Water by calling 08457 440088.

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