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Annual Report

About NI Water

It costs around £680m each year to deliver water services in Northern Ireland. Thousands of assets at a balance sheet value of around £4.7bn, are operated and maintained to provide these services. This includes over 43,700km of water mains and sewers - one and a half times longer than Northern Ireland’s entire road network and long enough to circle planet earth.

Annual Report
Welcome

Welcome

I am pleased to present NI Water’s Integrated Annual Report and Accounts for 2024/25 - a year that has both demonstrated our enduring strengths and exposed the deep-rooted challenges facing the water and wastewater sector in Northern Ireland.



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Business Performance

Business performance

We have completed the fourth year of our ambitious PC21 Business Plan (2021-27), which has now been extended to 2028. Endorsed by the independent Utility Regulator, this plan set out the step change in investment needed to modernise Northern Ireland’s water and wastewater infrastructure, support economic growth, and protect the natural environment.


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Delivering our strategic priorities

Less drinking water
customer

Customer

Delivering an exceptional customer experience

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water

Water

Delivering great tasting, clean and safe water to meet customer need

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economy

Economy

Efficiently delivering infrastructure to underpin sustainable growth

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nature

Nature

Protecting and enhancing the natural environment

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people

People

Providing a great place to work

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