NI Water is one of Northern Ireland’s largest companies and is responsible for the delivery of water and sewerage services in Northern Ireland. We provide a vital service which supports the health, environment and local economy of the areas we serve.
Our Annual Report & Accounts is an invaluable source of information relating to NI Water. It highlights our responsibility for delivering a vital service to the people of Northern Ireland, at the best possible value for money.
In presenting the report, Chairman, Seán Hogan said:
“NI Water is delighted to present its Annual Report & Accounts for 2011/12. Our focus over this period remains on prioritising customers through investing in our infrastructure, improving how we deliver our service and operating more efficiently.”
Highlights of our Annual Report & Accounts include the following:
Ӣ Continuing the transition towards a modern, efficient water utility company while operating within the constraints of our public ownership model;
”¢ Rebuilding our customers’ confidence in the organisation’s ability to meet the demands of extreme weather conditions, or indeed any major incident. We are confident that the improvements put in place will enable us to respond much better when faced with such events in the future;
”¢ Investing in excess of £1.3 billion with the support of the NI Assembly since the formation of NI Water on 1 April 2007. A further £147m is scheduled for investment by 31 March 2013. This investment is delivering real benefits for our customers, the environment and the local economy;
Ӣ Improving the service delivered to our customers Рour composite customer service (OPA) score has approximately doubled in 5 years, increasing from 98 in 2007/08 to 184 in 2011/12. This included achieving some of the highest levels of water and wastewater compliance recorded in Northern Ireland; and
”¢ Operating more efficiently – we reduced the operational cost efficiency gap between NI Water and the most efficient English and Welsh water and sewerage companies from 49% in 2007/08 to 34% in 2010/11. We hope to report further reductions in this efficiency gap given the delivery of operational cost savings to the value of £12m in 2011/12.
Our Annual Report & Accounts is an invaluable source of information relating to NI Water. It highlights our responsibility for delivering a vital service to the people of Northern Ireland, at the best possible value for money.
In presenting the report, Chairman, Seán Hogan said:
“NI Water is delighted to present its Annual Report & Accounts for 2011/12. Our focus over this period remains on prioritising customers through investing in our infrastructure, improving how we deliver our service and operating more efficiently.”
Highlights of our Annual Report & Accounts include the following:
Ӣ Continuing the transition towards a modern, efficient water utility company while operating within the constraints of our public ownership model;
”¢ Rebuilding our customers’ confidence in the organisation’s ability to meet the demands of extreme weather conditions, or indeed any major incident. We are confident that the improvements put in place will enable us to respond much better when faced with such events in the future;
”¢ Investing in excess of £1.3 billion with the support of the NI Assembly since the formation of NI Water on 1 April 2007. A further £147m is scheduled for investment by 31 March 2013. This investment is delivering real benefits for our customers, the environment and the local economy;
Ӣ Improving the service delivered to our customers Рour composite customer service (OPA) score has approximately doubled in 5 years, increasing from 98 in 2007/08 to 184 in 2011/12. This included achieving some of the highest levels of water and wastewater compliance recorded in Northern Ireland; and
”¢ Operating more efficiently – we reduced the operational cost efficiency gap between NI Water and the most efficient English and Welsh water and sewerage companies from 49% in 2007/08 to 34% in 2010/11. We hope to report further reductions in this efficiency gap given the delivery of operational cost savings to the value of £12m in 2011/12.
