Since the beginning of January, a series of cold snaps have led to a considerable rise in burst pipes across the NI Water network and on private property. 

While the NI Water teams are out finding and repairing bursts on the network, the public can help by checking for leaks on their property. 

If you spot a leak on your property, turn off the water supply using your stop valve (usually under the kitchen sink) to minimise any damage.  If you spot a leak or burst pipe on the public system - such as on streets, pavements, or public spaces - please report it to us.

Paul Bryce, Head of Water at NI Water, said: “NI Water is asking the public to be proactive; if you discover a leak, repair it if it’s on your property or report it to NI Water if it’s on the public network.  We are also asking farmers, caravan owners and landlords to inspect empty buildings, drinking troughs, sheds, yards, taps, and outhouses - any location with water supplies.  Keep an eye on your water meter, as this can indicate a burst; quick repairs can help prevent unnecessarily high water bills.”

How to Report a Leak or Burst Pipe:

If you spot a burst pipe or leak on the road or street, please report it to NI Water straight away. Reporting is quick and easy:

•        Fill in the online form at www.niwater.com/report-a-leak-or-burst-pipe
•        Contact Leakline on 0800 0282011 (free, open 24/7)
•          Use NI Water’s webchat service or reach out via NI Water’s social media channels

What to Do If You Have a Leak or Burst Pipe:

•       Turn off your stop valve (usually under the kitchen sink, turn clockwise).
•          Use towels or thick cloths to block escaping water.
•          Turn on all taps to lower water pressure and reduce flooding; make sure to turn them off once the problem is fixed.
•          Contact a plumber - find an accredited professional by searching your postcode at www.watersafe.org.uk.
•          Notify your insurance company to check for protection against water damage.

With further cold snaps possible throughout the winter months, NI Water is also urging the public to protect their outdoor taps from freezing and costly damage caused by leaks and bursts by fitting a free insulated tap cover, available at www.getwaterfit.co.uk while stocks last.

Ends 

Media enquiries to the NI Water Press Office via email to press.office@niwater.com