Four of the lead utility companies in Northern Ireland are working together to keep you connected this winter. Phoenix Energy, NI Water, NIE Networks and Openreach are reminding the public of the different ways we can prepare our homes and businesses for the coming months. 

Kailash Chada, Chief Executive Officer at Phoenix Energy, said: “As utility providers, we understand how vital our services are to the everyday lives and livelihoods of our customers. Winter weather can be unpredictable and challenging, often leading to disruptions that impact homes and businesses alike. We’re focused on helping our customers stay prepared and informed, especially during periods of severe conditions.

“This campaign is focused on helping customers prepare for possible disruptions to essential services such as water, gas, electricity, and broadband. It also outlines the best ways to get in touch with us should an interruption occur. While we can’t control the weather, we can help people be ready for it. Simple actions like keeping a working torch with spare batteries, knowing how to turn off your water supply, and ensuring your boiler is serviced annually can make a real difference.

“Our dedicated teams are on call 24/7, working hard to keep our networks running. If a disruption happens, our engineers will be on the ground as soon as it's safe, working to restore service as quickly as possible.”

To report any faults or in the case of any emergencies please contact:

• NI Gas Emergency Service: 0800 002 001
• Openreach: 08000 23 20 23 or visit openreach.co.uk
• NI Water: 03457 44 00 88 or visit niwater.com
• NIE Networks: 03457 643 643 or visit nienetworks.co.uk

Ends 

Notes to editors

When checking your home is winterproof, why not take the time to check the age of your water supply pipes. For information about how you can find and deal with lead pipes please visit: www.niwater.com/lead-pipes 

Media enquiries to the NI Water Press Office via email to press.office@niwater.com