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how to save water

Response to coronavirus

We wanted to let you know what we’re doing to protect our staff and customers, whilst as always making sure we supply our water and wastewater services. This page helps to explain some of the work we’ve been doing to keep water flowing and should help to answer any questions you might have.

We understand this is a challenging time. We’ve got robust plans to keep our services and operations running, and we’re putting them into practice now.

We’re following government health advice to make sure our customers and our people stay safe, while making sure we continue to deliver our critical services to you. This might mean we need to change the way we do things for a while or some activities may take a little longer. If that’s the case, rest assured, we’ll keep you updated.

Helping us all stay safe

We play a vital role in public health and we’ll continue to make sure we supply you with clean safe drinking water and treat your wastewater safely.

Sometimes, we need to visit customers’ homes or businesses. At this current time we will be scaling back our house calls and will only visit if vital to do so. If anyone in your home is ill or in self-isolation, please let us know straight away so we can take the necessary precautions to keep you and our teams safe.

Beware of Bogus Callers taking advantage of Covid-19

NI Water is urging customers to be extra vigilant about bogus callers coming to their home who claim to work for NI Water.  If a caller comes to your door claiming to be from NI Water, always ask to see their ID – all NI Water staff carry ID cards as they go about their business

Priority Services 

If you or any of your family or friends need a little extra help due to particular health issues, please make sure you’re signed up to our Customer Care Register. By letting us know about your needs and circumstances, we can do our best to support you

You can also sign someone up on their behalf if they don’t have access to the internet.

If you’re self-isolating and you’re worried about what you’d do if your water supply was interrupted, please get in touch and we’ll do our best to help. If you’re otherwise healthy and don’t normally need extra support, there’s no need to join our priority services register.

Bills for our Business Customers

It’s a challenging time for everyone at the moment and the last thing we’d want anyone worrying about is how they’ll pay their water bill. If your circumstances have changed and you’re struggling to pay your bill please get in touch with us.

Keeping in touch with us 

There are lots of ways you can get in touch with us if you need to, either online at, through Social Media on Facebook and Twitter or by phone on 03457 440088.

How you can help us

Please conserve water where possible

Northern Ireland Water is asking the public, both householders and businesses to help us in maintain vital water and wastewater services by conserving water where possible.

In particular, we are asking non-domestic customers to turn off all non-essential water in buildings which are not going to be in use for a period of time, including, for example, the automatic flushing of urinals.

Think Before You Flush: Keeping our sewers blockage free

Northern Ireland Water is also conscious that there may be an increased usage of wipes at this time. We know it’s been really hard to get hold of toilet roll, but it’s more important than ever that everyone remembers not to flush wipes and kitchen roll down your toilet. Please only flush the three P’s – that’s pee, poo and (toilet) paper to help us keep the sewers flowing and stop blockages from forming which can then cause sewage to back up in people’s homes and gardens.

Thank you for your understanding and cooperation.

Further Information

Public Health Agency

NI Direct Government Advice 


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