Cookies

The cookie settings on this website are set to ‘allow all cookies’. Leaving your settings to ‘allow all cookies’ means you consent to a website remembering your preferences. If you prefer a website to not remember your preferences, you can change your settings at any time by changing the privacy settings of your browser.

how to save water

Got a problem?

I have no water or low pressure

Interruptions and Repairs

Get the latest information on bursts, repairs, and supply interruptions across our network, updated daily by clicking on the link below.

Current Service Updates

We know that turning the tap on to find no water or lower pressure than normal can be worrying.

This can be caused by:

  • Work we may be doing
  • Problems within your home plumbing
  • A burst pipe or leak in the area

We always try to give customers advance warning of all planned work, but this is not always possible in an emergency, like when we are repairing a burst water main.

What to do if you have no water or low pressure

If we haven’t written to you – and you haven’t got any water; please follow these simple steps to identify the cause of the problem:

  • Step 1: Your cold kitchen tap

    Check if the cold tap in your kitchen or utility area is working – as this is usually where the main water supply enters your home.

    If the problem isn’t affecting your cold kitchen tap, the problem lies within your own plumbing and you will need to contact a plumber.

    We have a list of approved plumbers that work across our region.

    If the problem is affecting your cold kitchen tap, please carry on to step 2.

  • Step 2: Your inside stop valve

    Check that your inside stop valve is fully open. This is usually located under the kitchen sink, in the airing cupboard or under the floorboards by the front door. Watch the video below which shows you how to find and turn off your stop tap/valve.

    If the valve is closed, turn it anti-clockwise to ensure that it is fully open.

    If the valve is already open, please carry on to step 3.

  • Step 3: Check with your neighbours

    If your inside stop valve is open, if possible, check with your immediate neighbours to see if they have the same problem. This will help to determine whether the problem is on our network or your pipework.

    If your neighbours don’t have water please let us know immediately by calling us on 03457 440088 and one of our team will be here to help, 24 hours a day.

    If your neighbours do have water, please carry on to step 4.

  • Step 4: Call a plumber

    If your neighbours do have water, then the problem is somewhere on your property.

    Check your inside and outside stop valves to make sure they are fully open.

    Some properties share their water supply with their neighbours so check with your neighbours to see if they have recently used the outside stop valve.

    If the inside and outside stop valves are fully open – then you will need to call a plumber.

    We have a list of approved plumbers that work across our region.

Can't find what you're looking for? Visit the Need our Help section