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About us

Our policies and procedures

Information on our policies and procedures for delivering our services and conducting our business.

Information Type Where published on our website Format & Availability
Charging Regimes Publication Scheme > Our policies and procedures > Scheme of Charges  Adobe Acrobat document (Free)
  Publication Scheme > Our policies and procedures > Complaint Procedure Adobe Acrobat document (Free)
  Publication Scheme > Our policies and procedures > Water Supply Services for Domestic Customers Adobe Acrobat document (Free)
  Publication Scheme > Our policies and procedures > Guidance on Dealing with Leaks Adobe Acrobat document (Free)
  Publication Scheme > Our policies and procedures > Billing & Metering for Non-Domestic Customers
(NB The format of the bills used as examples within this document have been revised since publication. Please click here for examples using the current format)
Adobe Acrobat document (Free)
  Publication Scheme > Our policies and procedures > Sewerage Services for Domestic Customers Adobe Acrobat document (Free)
  Publication Scheme > Our policies and procedures > Standpipe License Procedures Adobe Acrobat document (Free)
  Publication Scheme > Our policies and procedures > Water Fittings Regulations Adobe Acrobat document (Free)
Environmental Policies Schools and the community > Our Environment Web Page (Free)

Schools and the community > Energy Policy Web Page (Free)

Schools and the community > Water Quality Web Page (Free)

Schools and the community > Climate Change Web Page (Free)

Schools and the community > Carbon Accounting Web Page (Free)

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