Contacts and Escalation Procedure
We are always happy to help with any questions or enquires you may have. This may be regarding an existing application with our team or a new enquiry to guide you through the process.
Step 1
Contact Technical Advisor (if known) by telephone on 03458770003 or dedicated Developers Services email (developerservices[AT]niwater[DOT]com)
Step 2
Contact the relevant Team Lead:
˅PRE DEVELOPMENT
Enabling Team
Services: PDE’s and off site requisitions
Lead: Gary Warwick
Email: PreDevelopmentEnquiry[AT]niwater[DOT]com
Development Solutions Team
Services: Impact Assessments (Water & WW)
Lead: Rhonda Hanson
Email: ImpactAssessments[AT]niwater[DOT]com
Infrastructure Planning Team
Services: All Planning Applications & Property Certificates
Lead: Rachel Moffitt
Email: InfrastructurePlanning[AT]niwater[DOT]com
Email: PropertyCertificates[AT]niwater[DOT]com
CONNECTIONS
Connections Approval Team
Services: All Water & Sewer Connections
Lead: Mark Milligan
Email: waterline[AT]niwater[DOT]com
Internal Watermain Reqn Team
Services: Internal Watermain Reqn design and construction and connection, Water Main Diversions
Email: DeveloperServices[AT]niwater[DOT]com
ADOPTIONS
Servicing Team
Services: General Application queries (including Odour Assessment Queries) - Standpipes. Record Requests, Digital & Admin
Lead: David Hart
Email: DeveloperServices[AT]niwater[DOT]com
Wastewater Approvals - A161 Team
Services: Art 161's
Leads:
East: Susan Taylor
West: Stuart McQueen
Email: DeveloperServices[AT]niwater[DOT]com
Wastewater Approvals - Sewer Diversions & Build Overs Team
Services: Sewer Diversions & Build Over Sewers
Email: DeveloperServices[AT]niwater[DOT]com
Step 3
Contact the Customer engagement lead:
˅Customer Engagement
Customer Engagement Team
Services: Escalated Queries
Leads: Ryan Watty, Siobhan Thompson
Email: CustomerEngagementTeam[AT]niwater[DOT]com