NI Water will assess payment difficulties on a case-by-case basis. We urge you to contact us on our Billing Line on 0345 877 0030 and we can discuss your circumstances and explore options available to you and come to a suitable, sustainable payment arrangement.

NI Water is unable to offer customers any discounts on our bills.

Unmeasured bills are based on the latest Land & Property Services valuation list, which came into effect on 1 April 2021. Last year, to provide some relief to our business community during the challenging pandemic period, whilst also balancing the needs of NI Water to remain operational, NI Water deferred a planned increase to 2020/21 non-domestic charges until 1 October 2020. The balance (i.e. the charge increase for 1 October 2020 – 31 March 2021) has been carried forward onto your unmeasured bill for 2021/22.

Contact us at customer[DOT]billing[AT]niwater[DOT]com and we will investigate if it is possible for a meter to be installed on your supply. If it is possible, you will remain liable for unmeasured charges up until the date the meter is physically installed.

Unmeasured annual bills include charges for the full 12 month charging period (1 Apr 2021 – 31 March 2022).

For a property that is not served by a metered connection to the water mains supply, the charging mechanism for services provided to the property are unmeasured water and sewerage charges which consist of a standing charge and a variable charge:

• the standing charge is a ‘fixed charge’ applied to all unmeasured properties; and
• the variable charge is based on the property’s Net Annual Valuation (NAV) as set by Land and Property Services (LPS) and used by NI Water as the basis for your annual bill for water and sewerage services provided to the property.

The standing ‘fixed’ charge component of unmeasured charges covers the fixed costs of maintaining the NI Water supply infrastructure to the property.

Unmeasured charges by their nature can only reflect estimated consumption. Use of a water meter to ensure charges reflect actual consumption remains NI Water’s preferred method of billing non-domestic customers.

The NI Water charging policy for unoccupied unmeasured non-domestic properties (as referenced in the current Scheme of Charges and approved by the Utility Regulator and the Consumer Council NI) is:

10.4 Where a customer is liable to pay unmeasured water and sewerage charges, the charges are payable where a furnished property is connected to water and sewerage services regardless of whether or not services are actually used. 

We urge you to contact us on our Billing Line on 0345 877 0030 and we can discuss your circumstances and explore suitable and sustainable payment options available to you.

There are no discounts available for metered customers, other than the normal domestic allowance and non-return to sewer allowance.

The hospitality and non-essential retail/services sectors will have experienced a significant reduction in their demand for the water and wastewater services provided by NI Water. As a consequence, billed water and wastewater volumetric charges will be substantially less than under normal trading circumstances resulting in lower value bills.

Complete the relevant form located here: https://www.niwater.com/customer-requested-disconnection/ and send to customer[DOT]billing[AT]niwater[DOT]com.

NI Water will assess these queries on a case-by-case basis.

NI Water is keeping non-domestic water and sewerage charges at the rate of inflation for 2021/22. This means our non-domestic customers will see their bill remain the same as last year in real terms. From 1 April 2021, tariffs for 2021/22 will rise by 0.9% in line with inflation.

NI Water believes it has taken every action possible to alleviate pressure on its business customers while also balancing the needs of the company to remain operational in the current climate. This enables us to strike a balance between minimising the impact of a price increase on customers and ensuring sufficient revenues are generated for NI Water to continue to deliver its essential services.

We know this is a challenging time for everyone and we do not want any business or organisation to feel extra pressure due to their NI Water bill. The decision was taken therefore, with the support of the Minister and Department of Infrastructure and the Utility Regulator, to hold the increase to the rate of inflation.

NI Water understands that any billed amount may prove to be a challenge for some of our non-domestic customers.  We will fully support our customers and continue to work with any customer who finds themselves in financial difficulties.  For any customer impacted by Covid-19, it is important that you contact NI Water as soon as possible by calling our Billing Helpline on 0345 877 0030. We can discuss your circumstances and explore options available to you and come to a suitable and sustainable payment arrangement.

If you have recently vacated the property, please contact us providing evidence such as a proof of sale, or your tenancy agreement. You will remain liable for charges up until the date you vacated the property.