Your bill and our charges

In this section you can find out more about how to pay your bill, our scheme of charges, reading your meter and leakage allowances.

Pay your bill online

Metered customers normally receive a bill every 6 months. We will let you know when to expect a bill from us after your meter is installed, or if we make any change to this.

Understanding your bill

Both metered and unmeasured (unmetered) customer bills have a standing charge element. This standing charge is a fixed charge which includes the cost of providing a water supply.

Read your meter

We aim to read your meter at least twice a year. If we haven’t been able to read it when it is time for your bill, we will use an estimate based on your past water use. At least one bill in any 12 month period will be based on an actual read.

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