how to save water

About us


NI Water, Keeping You Informed

17 February 2021 16:23

 | NI Water News

NI Water runs 24/7, delivering high quality drinking water and taking away wastewater all day, every day.  In order to keep our customers informed about their water supply, which is vital now more than ever during a pandemic, the company is offering a free text alert service.

Carol Duffy, Head of Customer Services explains further, “We already have a postcode search facility on our website where customers can check current service updates but a lot of our customers are not aware we also provide a free text alert service.

“Our aim is to have the ability to contact customers at our fingertips but we need them to sign up to this by registering their details online. The more details we have, the more informed customers will be regarding their water supply.

“NI Water owns over 40,000 kilometres of water mains and sewers - one and half times longer than Northern Ireland’s entire road network. The very nature of our service means sometimes emergency situations arise. For example, a burst watermain.  However, with this service, once we know about it, you will know about it.”

Text messages will be sent to customers who are thought to be impacted by an unplanned interruption. The message will include the estimated time of restoration as well as a link to NI Water’s website where the customer can find further details.

Carol concludes “For those who need a little extra help, we also encourage you to join our Customer Care Register. This service offers a range of free additional services if you need more support. You may be ill, have an underlying medical condition or are elderly or disabled.”


Customers can register for either service via online  and


For further information, please contact

Can't find what you're looking for? Visit the Need our Help or FAQ section