Recent Heavy Rainfall
25 October 2011 14:49Northern Ireland Water has a fully planned reactive response to all operational emergencies, including flooding. When NI Water receives a severe weather warning from the Met Office, a number of plans are put in place. These include:
”¢ Mobilising staff throughout Northern Ireland to ensure they are available and prepared
”¢ NI Water staff check drainage and attend pumping stations to check pumps and screens etc.
”¢ All staff liaise closely with Roads Service and Rivers Agency
”¢ Customer Service staff are alerted to cope with additional phone calls
NI Water’s assets preformed well during the current severe heavy weather experienced. Staff attended a number of incidents across Northern Ireland and resolved any issues on site.
Please see further detailed notes below on the monitoring NI Water carries out on a 24 hour basis.
”¢ The Northern Ireland Water Telemetry Units, in Belfast and Londonderry (Altnagelvin), operate 24 hours a day / 365 days a year. Storm water level-alarms in critical sewage pumping stations are monitored 24 hours a day and real-time storage levels across Northern Ireland, can be read remotely by telemetry operators.
”¢ The Customer Relations Centre is available to customers on a 24 hours a day / 365 days a year basis via, the single number customer contact point; Waterline is - 08457 440088.