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About us


Recent Heavy Rainfall

25 October 2011 14:49

Northern Ireland Water has a fully planned reactive response to all operational emergencies, including flooding. When NI Water receives a severe weather warning from the Met Office, a number of plans are put in place. These include:

Ӣ Mobilising staff throughout Northern Ireland to ensure they are available and prepared
Ӣ NI Water staff check drainage and attend pumping stations to check pumps and screens etc.
Ӣ All staff liaise closely with Roads Service and Rivers Agency
Ӣ Customer Service staff are alerted to cope with additional phone calls

NI Water’s assets preformed well during the current severe heavy weather experienced. Staff attended a number of incidents across Northern Ireland and resolved any issues on site.

Please see further detailed notes below on the monitoring NI Water carries out on a 24 hour basis.

Ӣ The Northern Ireland Water Telemetry Units, in Belfast and Londonderry (Altnagelvin), operate 24 hours a day / 365 days a year. Storm water level-alarms in critical sewage pumping stations are monitored 24 hours a day and real-time storage levels across Northern Ireland, can be read remotely by telemetry operators.

Ӣ The Customer Relations Centre is available to customers on a 24 hours a day / 365 days a year basis via, the single number customer contact point; Waterline is - 08457 440088.

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