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Beware of Bogus Callers!

28 January 2014 16:55

NI Water is calling on customers in South Belfast to be extra vigilant and beware of bogus callers, following a recent incident on the Upper Malone Road.

In this instance, criminals visited the home of an older person and posed as water staff looking for a fault with the water supply in order to gain access to her home.

If a caller comes to your door claiming to be from NI Water, always ask to see their ID. This should have a photograph of the person carrying it and include details such as their name, a unique serial number and our logo. Also attach your door chain, if you have one.  If not, ask the caller to hold the ID up to a window or put it through your letterbox so you can read it properly without opening your door. If you have any doubts, call our customer helpline on 08457 440 088.

Liam Mulholland, Head of Customer Services NI Water gave this advice, “It is unusual that someone claiming to be from NI Water will call to your door.  If, however, this does happen, simply call our customer helpline on 08457 440 088 to confirm with staff whether the person is in fact genuine. When you are phoning to clarify the ID, our Customer Service staff will check:

  • Name
  • Serial number
  • Date of issue

“Don’t be afraid to check the ID.  Genuine callers won’t mind waiting while you do.  NEVER allow anyone access to your home unless you are sure of who they are.”

The same message applies to phone calls from people claiming to be from NI Water and asking for bank details.  Do not give this information out over the phone.  Simply hang up and report the call to the police or NI Water customer service helpline.  

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