NI Water welcomes successful outcome for Altnagelvin Hospital
05 February 2014 15:33NI Water has welcomed the successful outcome of negotiations with Altnagelvin Hospital which has resulted in the hospital receiving a rebate.
NI Water worked with a number of interested parties, including CCNI, to resolve this complex billing issue.
Following a detailed review of current legislation and upon verification of the evidence submitted by the customer, NI Water were able to reach a satisfactory resolution for all parties.
As part of the overall review process, NI Water started engaging with other hospitals in April 2013. The engagement process is coming to an end on 28 February 2014, however, NI Water remains committed to working with the other hospitals to ensure that any adjustments to their accounts are effected without delay on provision of the required evidence.
NI Water welcomed the input of CCNI during the investigations required to bring a positive outcome for our customer. However, a number of teams have been involved in this process and NI Water would like to commend the work of its own team in collating the information and ensuring it was checked and validated.