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Launch of ‘Self Service’ for Customers

09 February 2015 14:38

NI Water has announced the provision of additional web based services for customers. The services are aimed predominantly at business customers who have an account with NI Water and will make it easier for them to pay bills online and check their accounts. The service will also allow domestic customers with septic tanks to order their tank to be ‘de-sludged’.

To benefit from the new services, customers must first register through a simple registration process – once registered, customers will be able to:

  • view their account balance;
  • view the payment plan of individual schedules;
  • view bill and payment history;
  • view desludging request history;
  • process a new desludging request;
  • pay a bill; and
  • manage account details
The registration process is simple – just go onto the site for directions.

Customers are also invited to complete an online survey to provide feedback on their experience allowing NI Water to make further improvements to the services offered.

Customers can access the Self Service platform via the homepage of or by clicking here.

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