how to save water

About us

Who we are

We are a Government Owned Company (GoCo) – which is a statutory trading body owned by central government but operating under company legislation. This means that the Company’s corporate governance structure and compliance is with the Companies Act 2006 and the principles of good corporate governance as set out in the UK Corporate Governance Code, where appropriate.

As a Non-Departmental Public Body (NDPB) sponsored by the DfI, the Company’s sole Shareholder, the Company takes into consideration the relevant governance provisions in the Department of Finance and Personnel’s (DFP) guidance entitled ‘Managing Public Money Northern Ireland’ (MPMNI).

The Company has a Management Statement and Finance Memorandum (MSFM) in place with the DfI and the DFP to provide further clarity and accountability to our stakeholders.

Click here to view our Management Statement and Financial Memorandum with DfI

Domestic water charges are deferred in Northern Ireland, and thus NI Water receives subsidy in lieu from the Department for Infrastructure (DfI). 

Non-domestic customers have paid water charges since 2008 – in 2016/17, NI Water collected £73.8 million in revenue from this customer base, as well as £20.6 million in Road Drainage Charges, also from DfI. Other forms of income during this period totalled £43.6 million.

NI Water is also able to borrow from DfI to help fund our infrastructural programme.


Organisation Chart 

Organistion chart

Working together

It takes 1300 people with the skills and expertise to deliver the water and watewater services the community needs

Contact Information

Waterline 0345 744 0088
(Lines open 24 hours 7 days
a week)
Operational emergencies, service requests, fault reporting and complaints

Leakline 0800 028 2011
(Lines open 24 hours 7 days
a week)
Reporting leaks in public supply system

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