Sara graduated from Queen’s University Belfast with a Master of Electrical and Electronic Engineering after which she joined NIE as Customer Operations Manager. In 2010 she joined NI Water as Director of Customer Service Delivery and has been CEO since 2014. She has a passion for excellence, driving change that is transforming NI Water to becoming world class. Sara is a former President of the Institute of Water, the UK water sector industry body and current President of the WaterAid NI Committee, part of the international WaterAid charity working to transform lives by improving access to clean water, hygiene and sanitation in the world's poorest communities.